Privacy POlicy

This Privacy Policy explains how The Glass Veil™ Ltd collects, uses, stores, and protects personal information when this website is visited, an enquiry is submitted, updates are subscribed to, a session is booked, or an offering, workshop, retreat, or in-person event is attended, or when there is any other engagement with this work.

1. Who is responsible for your information

For the purposes of applicable data protection law, the data controller is:

The Glass Veil™ Ltd

Email: [[email protected]]

Website: [www.theglassveil.com]

2. The information collected

Depending on how The Glass Veil™ Ltd is engaged with, the following personal information may be collected:

- name

- email address

- phone number

- billing and payment information-

- booking and attendance details

- communications sent through forms, email, or other contact methods

- information provided in applications, programme questionnaires, consent forms, or event registrations

- emergency contact information, where relevant

- technical data such as IP address, browser type, device information, and website usage data

For some offerings, sessions, workshops, retreats, or in person events, more sensitive information may also be collected where voluntarily provided, including information related to:

- physical or mental health

- injuries, access needs, or medical history relevant to participation

- emotional wellbeing

- personal boundaries or consent related information

- spiritual, religious, or philosophical beliefs

- information relating to intimacy, sexuality, or embodied practices relevant to the offering

Programme questionnaires are used only to assess whether an offering is a good fit at a given time. There is no requirement to share health, medical, or personal history information in order to apply.

3. How information is used

Personal information may be used to:

- respond to enquiries and messages

- administer bookings, sessions, workshops, retreats, offerings, and in-person events

- communicate practical information, confirmations, reminders, and updates relating to participation

- process payments and maintain business records

- assess suitability, readiness, or safety for certain offerings where relevant

- maintain appropriate boundaries, consent, and care in relation to this work

- send writings, newsletters, updates, invitations, and related communications

- improve the website, services, and user experience

- comply with legal, regulatory, insurance, or accounting obligations

Personal information is not sold.

4. Lawful bases

Personal information is processed under one or more of the following lawful bases:

- contract, where processing is necessary to provide an offering, event, session, or service that has been requested

- legitimate interests, where processing is necessary for running and improving the business, responding to enquiries, and administering related communications

- consent, where agreement has been given to receive certain communications or where consent is otherwise required

- legal obligation, where information must be retained or disclosed to comply with the law

Where special category data is processed, including information relating to health, sexuality, or beliefs, The Glass Veil™ Ltd relies on explicit consent under Article 9(2)(a) of UK GDPR as the additional lawful condition for processing.

5. Sensitive information and embodied or in-person work

Some offerings within The Glass Veil™ may involve body-based, relational, energetic, movement-based, sound-based, breath-based, ritual, rope-based, or other embodied practices, as well as workshops, retreats, and in-person events.

Because of the nature of this work, sensitive personal information may be shared in applications, programme questionnaires, bookings, retreat forms, event registrations, consent forms, emails, conversations, sessions, or other communications.

This information is collected only where it is relevant to the offering, participation, or the safe and appropriate holding of the work.

6. The Glass Veil™ and StreetLife Stories™

StreetLife Stories is a publication of The Glass Veil™ and is offered as part of this work. It is not a separate organisation.

Where an email address is provided through this website, a form, an enquiry, a booking, or another point of contact with The Glass Veil, that information may be used to send writings, updates, and communications connected to The Glass Veil™ and its offerings, which includes StreetLife Stories™.

StreetLife Stories is hosted on Substack and is presented as one of The Glass Veil's™ offerings. Subscription is free unless an upgrade to a paid subscription is chosen through Substack. Marketing emails can be unsubscribed from at any time using the unsubscribe link in the email.

7. Third party platforms and tools

The Glass Veil™ Ltd may use third-party platforms and service providers in connection with its website, communications, bookings, payments, publishing, and business operations.

If personal information is submitted through, processed by, or connected with these services, that information may also be processed in accordance with the relevant third-party provider's own privacy practices and terms.

StreetLife Stories™ is hosted on Substack, Inc., a company based in the United States. Where personal information is processed through Substack, it may be transferred outside the UK. Substack processes data under standard contractual clauses and its own privacy framework. Substack's privacy policy can be reviewed at substack.com/privacy.

8. Sharing information

Personal information may be shared with trusted third-party service providers where reasonably necessary to operate The Glass Veil™ Ltd, including:

- website hosting providers

- booking and scheduling tools

- payment processors

- publishing, email, and mailing list platforms

- cloud storage or administrative tools

- accountants, insurers, legal advisers, or other professional advisers where necessary

Information may also be shared where required by law, or where necessary to protect vital interests, address safeguarding concerns, or obtain professional advice.

9. Retention

Personal information is kept only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, business administration, legal, insurance, accounting, and record-keeping purposes.

If a person joins The Glass Veil™ or StreetLife Stories™ mailing lists, subscription information may be kept until that person unsubscribes, withdraws consent, or is removed from the list due to inactivity.

Information connected to enquiries, bookings, sessions, workshops, retreats, offerings, and in-person events is kept only for as long as reasonably necessary in light of the nature of the service, the information provided, and any legal, safeguarding, insurance, or operational requirements.

10. Your rights

Depending on the law that applies, individuals may have rights to:

- request access to personal data

- request correction of inaccurate or incomplete data

- request deletion of data in certain circumstances

- object to certain types of processing

- restrict processing in certain circumstances

- request transfer of data where applicable

- withdraw consent where processing is based on consent

Individuals also have the right to lodge a complaint with the Information Commissioner's Office if they believe personal data has been handled unlawfully.

11. Cookies and similar technologies

This website may use cookies and similar technologies to support functionality, security, bookings and payments, and the operation and maintenance of the website.

Some third-party services connected to the website may also use cookies or similar technologies in connection with their own tools and services.

Where required, a cookie notice, banner, or additional cookie information may be provided to allow users to manage preferences in relation to non-essential cookies or similar technologies.

Cookie use and related technologies may change from time to time as the website and its services evolve. This Privacy Policy may be updated accordingly.

12. Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will always appear on this website with the revised date above.

13. Contact

If there are any questions about this Privacy Policy or how personal information is handled, please contact:

The Glass Veil™ Ltd Email: [[email protected]]